EPLI Archives - Waukesha Wisconsin Insurance

3 Questions You Should Ask Yourself Before Your Holiday Gathering

December 17, 2015 By Caryn Papenthien

Will you be opening your home or office for gatherings this holiday season? Whether it is a neighborhood block party, an office end-of-year party or your own family coming to visit, preparation … [Read more...]

Excellent

Couri Insurance Agency

4.7

Based on 161 reviews

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Saad F.

Pam was the best! Bound my E/O policy at $1000+ less than Hiscox. Incredible service and expertise and took care of me in less than a day

Bonnie H.

John N.

My wife and I have been with Couri Insurance for over 30 years. They are very friendly and personable with all of their customers. When it comes to helping you with your right insurance needs, they are top notch. They are ready to answer any questions you may have and if they don't have the answer at the time, they will get it for you. I cannot say enough about Couri Insurance. We are so pleased with our service. Thanks Couri Insurance!!

steven C.

Been insured by Couri since the 1980's. They have kept my rates low. This year lowered my rate by $ 50 and still the same coverage. I highly recommend them.

Daniel B.

Jay has been an amazing help getting my rates where they're reasonable again

Amy F.

We have been using Couri Insurance Agency for years! Always so friendly and have an answer to any question with in 24 hours or sooner. I would recommend them handle down!!

Response from the owner:Thank you for the great review Amy!

Ron P.

Couri insurance continues to give excellent service and cares for their customers. The company’s that quote lower prices don’t give you the same level of coverage. If you want what you pay for, go with couri ins

Gabby W.

Kind and compassionate!

Gail C.

My agent is always responded immediately and took care of any task at hand! I would strongly recommend Dave to anyone that needs any type of insurance. He is a pleasant guy whom knows his job well.

adrian W.

We are a very new customer to this insurance agency. After our exceptional positive experience we felt compelled to share this story with other potential future customers. Insurance is a tricky purchase and it's hard to know who to work with sometimes.

We found Couri Agency after a quick search and found a number of well written and informative articles on their website. Based on this we called and end up speaking with Jay. We had been massively let down by our previous insurance company. We had just discovered (at 3:30pm) that our former insurance company had not issued a policy that they had originally promised (and we paid for) four weeks earlier. We only learned this after trying to find out where our policy document was. Couri was the first company we reached out to. Jay could not have done more. He worked late in the day and into the evening to find a replacement policy plus replacements for all our other insurances. He was not the least bit bothered by us not committing that evening to the proposal as we needed time to review and absorb. The next day after we approved moving forward Jay and team swung into action and within 1 1/2 hours we had everything in place. Not only that... but we saved money on our old policies, increased our coverages, and with the savings were able to cover the new policy we needed that the previous insurer had not executed on. That was a great, and unexpected outcome!! Plus now we were now not dealing with a national "don't care" call center, or trying to figure out what on earth happened to the local agency office. Nor did we get a run around with who was doing what to who. Instead as new customer with Couri Agency we were met with committed, fast, efficient service - and saved us money in the process. With professional values such as these I can't see switching to another agency. It also explains why Couri Agency has been so successful in growing their business and their team over many years. Simply put - They deliver great customer value and excellent service!

Keiko S.

Great service . Robert black is well comunicate and very kind thoughtful.

duwayne S.

Great service and the best insurance possible

Alexander M.

Our rep did not email me the information needed. I called and left a message- got no return calls. Then I called again and was told he was on vacation. They are not responsive and do not give the information promised. I would not recommend this company.

Response from the owner:We do take our reviews very seriously, and providing a 5-star experience is very important to us. As you can see from the majority of our reviews, we do fairly well. We do keep very accurate records of our customers, and our prospects and don't have any record of talking with you. If you have a legitimate concern, we ask that you call our office and ask for Kim or Caryn on our management team so we can properly address your concerns.

Grover Scanlan, J.

A-1 service!

Chris F.

Hank S.

Had a billing problem. Quickly resolved.

Bill C.

Enjoy working with Couri Insurance. There very knowledgeable and responsive.

Jose S.

Rob K.

Couri Agency is the wonderful to work with!

Ruth G.

Helpful! Long time customer who is happy to be with them.

Arlene W.

Willing to help and do what they can to help with anything you need.

Elias H

W.J.S. V.

Spencer B.

Couldn't give them my business even if I tried! First call I left a VM and it got "missed". I gave them some grace and waited a week or so before calling back. They were very apologetic and were great to walk me through my needs and provided a prompt quote. I let it rest for a couple of weeks and needed to revisit to complete the transaction. I sent an email with no response, called and left a VM that didn't get returned in a timely manner. I called early one morning and was told my agent was very busy with a meeting and if I left him a VM he'd call me in just a few minutes as the meeting was wrapping up.

I waited all day for a call back and never got one. If that's not a sign for what you DON'T want in an insurance agent, I don't know what is. I used to think the Hupy and Abraham Commercials depicting insurance agents negatively was dramatized but evidently not!

Julie R.

Exceptional service with agent Joseph Denor! Provided detailed rate information and policy/comparison within 24 hours. Thank you so much.

Heather Z.

Great rates and great people!

Jean H.

They have handled our insurance needs for years....
Couldn't ask for better help and customer service! Thank you!

Andrew G.

Scott L.

Great experience with Couri Insurance! Always willing to help and in a timely fashion.

Freddy P.

I have only had great experiences with Couri Insurance and definitely with my agent David N! He is amazing! He truly goes above and beyond for us!

K J.

great place to work with

Sunshine A.

Mark H.

My favorite thing about Couri is the friendly atmosphere and my agent Joe D. Always good to talk with, fast friendly service. Love that place.

Marisa S.

I’ve done everything through email and been a dream!

k K.

Been with this organization for 25+ years and they always do well. The same faces and names for years at Couri Ins. which says something.

Liyah A.

Tried to find insurance but unfortunately I only got emailed responses instead of someone actually reaching out to me professionally. “just send back the application “ was the response. I’ll never trust my business with someone who operates like this. No thanks

Yolanda T.

I have been with Couri Insurance for years and wouldn’t think of going anywhere else. The staff is very friendly and knowledgeable about the products

Erich H.

John B.

richard W.

Always nice to see my agent Brian and gain his insight.

Charlotte B.

Courier insurance makes the dreaded job of researching economical insurance coverage extremely easy.

Mark H.

Friendly people willing to help with every insurance need

Response from the owner:Thank you Mark

vicki W.

Always there to answer questions, check policy and assist in all things.

SAS O.

EXCELLENT SERVICE

John S.

Justin and Kristi W.

We have had exceptional customer service with Steve E. He found us good coverage for home and auto at the best price I have ever paid. I recommend to everyone I know. Couri good, others bad !

Renee L.

When my husband Michael and I moved here from Colorado, he made the transition from our old insurance to our current insurance seamlessly.

Anthony L.

Tristan G.

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