Have a Great Day!

April 18, 2017 By Caryn Papenthien

Family of four in their yard

No pressure at all – Have a great day!

Author

Caryn Papenthien

Caryn Papenthien is the Vice President Commercial Lines at Couri Insurance. She can be reached at 262-548-8077.

View all posts

Excellent

Couri Insurance Agency

Based on 191 reviews

See all reviews

review us on

k K.

Been with this organization for 25+ years and they always do well. The same faces and names for years at Couri Ins. which says something.

Holly M.

I don’t think I can say enough good things about Mike Hanley. He was INCREDIBLE to work with. After some issues with our insurance company, Mike was referred to my husband and I from my Dad. He was soooooo helpful during a stressful situation for us. He was quick to respond and gave me all the facts and all information we needed. He was kind, professional and amazing at what he did for us. Thank you Mike!!!

W.J.S. V.

Arlene W.

Willing to help and do what they can to help with anything you need.

Michelle M.

Friendly service when you have Couri Insurance.

Heather Z.

Great rates and great people!

Erich H.

Marisa S.

I’ve done everything through email and been a dream!

Mark H.

Friendly people willing to help with every insurance need

Response from the owner:Thank you Mark

adrian W.

We are a very new customer to this insurance agency. After our exceptional positive experience we felt compelled to share this story with other potential future customers. Insurance is a tricky purchase and it's hard to know who to work with sometimes.

We found Couri Agency after a quick search and found a number of well written and informative articles on their website. Based on this we called and end up speaking with Jay. We had been massively let down by our previous insurance company. We had just discovered (at 3:30pm) that our former insurance company had not issued a policy that they had originally promised (and we paid for) four weeks earlier. We only learned this after trying to find out where our policy document was. Couri was the first company we reached out to. Jay could not have done more. He worked late in the day and into the evening to find a replacement policy plus replacements for all our other insurances. He was not the least bit bothered by us not committing that evening to the proposal as we needed time to review and absorb. The next day after we approved moving forward Jay and team swung into action and within 1 1/2 hours we had everything in place. Not only that... but we saved money on our old policies, increased our coverages, and with the savings were able to cover the new policy we needed that the previous insurer had not executed on. That was a great, and unexpected outcome!! Plus now we were now not dealing with a national "don't care" call center, or trying to figure out what on earth happened to the local agency office. Nor did we get a run around with who was doing what to who. Instead as new customer with Couri Agency we were met with committed, fast, efficient service - and saved us money in the process. With professional values such as these I can't see switching to another agency. It also explains why Couri Agency has been so successful in growing their business and their team over many years. Simply put - They deliver great customer value and excellent service!

John N.

My wife and I have been with Couri Insurance for over 30 years. They are very friendly and personable with all of their customers. When it comes to helping you with your right insurance needs, they are top notch. They are ready to answer any questions you may have and if they don't have the answer at the time, they will get it for you. I cannot say enough about Couri Insurance. We are so pleased with our service. Thanks Couri Insurance!!

Bonnie H.

Neil L.

Great service

Liyah A.

Tried to find insurance but unfortunately I only got emailed responses instead of someone actually reaching out to me professionally. “just send back the application “ was the response. I’ll never trust my business with someone who operates like this. No thanks

Hank S.

Had a billing problem. Quickly resolved.

Mark H.

My favorite thing about Couri is the friendly atmosphere and my agent Joe D. Always good to talk with, fast friendly service. Love that place.

Freddy P.

I have only had great experiences with Couri Insurance and definitely with my agent David N! He is amazing! He truly goes above and beyond for us!

Andrew G.

Gabby W.

Kind and compassionate!

Keiko S.

Great service . Robert black is well comunicate and very kind thoughtful.

amelie H.

Working with Jay Krutsch was absolutely awesome he helped us more than words can say Couri insurance and Jay certainly made me glad i chose them Thank You

Scott L.

Great experience with Couri Insurance! Always willing to help and in a timely fashion.

duwayne S.

Great service and the best insurance.

Alexis M.

Jay was extremely helpful in finding us homeowners' insurance. He explained everything so that it was understandable and made sense!

David L.

I have been with Couri Insurance for about 12 years,I recently asked them to send Landmark Credit proof of insurance and they said go to Kave family insurance and ask them,they never called me back.My policy states Couri insurance on the policy.Whats up?????

Eileen M.

Poor customer service after I had been a client for years.

richard W.

Always nice to see my agent Brian and gain his insight.

Ron P.

Couri insurance continues to give excellent service and cares for their customers. The company’s that quote lower prices don’t give you the same level of coverage. If you want what you pay for, go with couri ins

Spencer B.

Couldn't give them my business even if I tried! First call I left a VM and it got "missed". I gave them some grace and waited a week or so before calling back. They were very apologetic and were great to walk me through my needs and provided a prompt quote. I let it rest for a couple of weeks and needed to revisit to complete the transaction. I sent an email with no response, called and left a VM that didn't get returned in a timely manner. I called early one morning and was told my agent was very busy with a meeting and if I left him a VM he'd call me in just a few minutes as the meeting was wrapping up.

I waited all day for a call back and never got one. If that's not a sign for what you DON'T want in an insurance agent, I don't know what is. I used to think the Hupy and Abraham Commercials depicting insurance agents negatively was dramatized but evidently not!

Alexander M.

Our rep did not email me the information needed. I called and left a message- got no return calls. Then I called again and was told he was on vacation. They are not responsive and do not give the information promised. I would not recommend this company.

Response from the owner:We do take our reviews very seriously, and providing a 5-star experience is very important to us. As you can see from the majority of our reviews, we do fairly well. We do keep very accurate records of our customers, and our prospects and don't have any record of talking with you. If you have a legitimate concern, we ask that you call our office and ask for Kim or Caryn on our management team so we can properly address your concerns.

Jean H.

They have handled our insurance needs for years....
Couldn't ask for better help and customer service! Thank you!

Larry S.

Robert and Couri have been very prompt in addressing any of our insurance needs for both business and personal needs.

Miguel A.

It’s was great, fast, and Affordable i highly recommended

steven C.

Been insured by Couri since the 1980's. They have kept my rates low. This year lowered my rate by $ 50 and still the same coverage. I highly recommend them.

Duwayne S.

Great service and friendly service. Bet agency when you need help

Sunshine A.

Jose S.

Saad F.

Pam was the best! Bound my E/O policy at $1000+ less than Hiscox. Incredible service and expertise and took care of me in less than a day

Ruth G.

Helpful! Long time customer who is happy to be with them.

Jeff O.

Been with Couri Insurance for 25 years. They always get the job done! Great work, fast response.

Daniel B.

Jay has been an amazing help getting my rates where they're reasonable again

Gail C.

My agent is always responded immediately and took care of any task at hand! I would strongly recommend Dave to anyone that needs any type of insurance. He is a pleasant guy whom knows his job well.

Grover Scanlan, J.

A-1 service!

Elias H.

K J.

great place to work with

Chris F.

Yolanda T.

I have been with Couri Insurance for years and wouldn’t think of going anywhere else. The staff is very friendly and knowledgeable about the products

Bill C.

Enjoy working with Couri Insurance. There very knowledgeable and responsive.

Amy F.

We have been using Couri Insurance Agency for years! Always so friendly and have an answer to any question with in 24 hours or sooner. I would recommend them handle down!!

Response from the owner:Thank you for the great review Amy!